Photo by Jerry Wang on Unsplash

How can digital solutions help local governments improve the constituent experience?


There’s no doubt that local governments are under pressure to provide better constituent services. Citizens expect more from their government than ever before, and they want to be able to access information and services at the click of a button. This is where digital solutions can come in handy. In this blog post, we will discuss six ways local governments can improve the constituent experience with digital solutions.

1. Improve communication

In many relationships communication is key, and the relationship between a local government and its constituents is no different. By using digital solutions to improve communication, local governments can make it easier for constituents to connect with them. This could involve setting up a public portal where people can find information about the government and its services, creating online options for services constituents are looking for such as permit and license requests, or simply providing more communication channels such as direct messaging, email, or text messaging so constituents can ask questions and get answers when they need them. These are just a few examples of how improved communication can have a positive impact on the constituent experience.

2. Make government information more accessible

One of the main reasons people turn to the internet for information is because it is easy to find. Governments should aim to provide information in a way that is easy to locate and navigate. This means having a user-friendly way of organizing, storing, and searching information that is important to constituents. It also means making sure government websites are accessible to everyone, regardless of their level of technical expertise or physical abilities. Ensuring that important information is easy for any constituent to find will encourage constituents to find answers to their questions without having to get in contact with a government representative. This not only improves the constituent experience but also helps streamline office procedures by reducing the number of inquiries that are received and limiting the number of responses needed. It is a win, win for everyone.

3. Make it easy for constituents to take action

When people have a problem or need assistance with something, they often want to take action as quickly as possible. By using digital solutions, local governments can make it easier for constituents to not only find information but also take action toward solving their own problems. For example, if someone needs to repair part of their property and that repair requires a permit, digital solutions can enable that constituent to request and receive the necessary permit and get started on their repairs much sooner than if they needed to mail in a request and wait for a reply in the mail. This is just one example of how digital solutions can improve government processes and encourage constituents to take action on urgent matters faster.

4. Make the government more transparent

One of the most important aspects of a healthy democracy is transparency. People need to be able to trust their government in order for it to run effectively and efficiently. One way local governments can build trust with their constituents is by being more transparent about their operations. This means sharing information openly, without hiding anything. Digital solutions can help local governments increase their transparency in a number of ways. For example, governments can create public portals where constituents can access information about how their tax dollars are spent or search financial records to see how government funds are distributed among different departments. Making this type of information available online is a great way for local governments to build trust with their constituents and improve the transparency of their operations. Digital solutions make it easy to keep information organized and easily accessible for constituents whenever they need it.

5. Improve constituent engagement

Improving constituent engagement is one of the biggest ways that local governments can improve the quality of life for their residents. By enhancing communication with constituents and making it easier to interact with government officials, constituents will feel more connected to their community. Digital solutions make this process much simpler by providing multiple channels through which citizens can ask questions or report issues. When constituents can easily report problems and see them get solved, they feel like they are part of meaningful change in their community. This encourages them to continue to make their community a better place.

6. Make it easier for constituents to connect with government representatives

Another way that local governments can improve the constituent experience is by making it easier for people to connect with their elected officials. Often, people have questions or concerns but don’t know who to contact or how to reach out. By using digital solutions, local governments can provide a clear path for constituents to contact their government representatives and communicate changes or improvements they hope to see in their community. This is an important part of maintaining a healthy democracy because it allows citizens to have their voices heard by those who make decisions on their behalf.


Local governments play a vital role in society, but they are also often overlooked or ignored by the public. By improving their constituent experience, local governments can increase citizen engagement and build trust with constituents. Digital solutions such as cloud-based software make it easier than ever before for local governments to provide better services while saving money at the same time! MyGovLinks is an innovative digital platform powered by MuniLogic that is designed to increase constituent engagement and satisfaction. If your local government is ready to embrace constituent engagement visit to learn more about how this product can help start your digital transformation today.


About the authors:  

Hannah Hillier

Hannah is a professional content creator and writer. After graduation from the Public Relations program at Cambrian College, Hannah has gone on to start a successful freelance writing career. She is passionate about bringing words to life in a way that makes complicated topics more approachable. From website content to full articles, Hannah loves to find ways to communicate with any audience effectively. She currently lives and works in Sudbury Ontario.

Joseph Edward

Joseph founded INVORG focusing on a client-centric service delivery platform for innovating local organizations, not-for-profits, home and community support organizations, and small to medium-sized businesses. Joseph holds a Chief  Information Officer Certification from Carnegie Melon University, USA, and from the US General Services Administration. He is an IT veteran with over 20 years of leadership in technology, including four years as CTO for the city of London.